Business model
How SCRAVEIT works
Last updated: 28 September 2026
SCRAVEIT is an e-commerce food platform operated by SCRAVEIT PRIVATE LIMITED. Customers order on the SCRAVEIT app or at www.scraveit.in from partner restaurants, grocery stores and dairies, and a SCRAVEIT delivery partner brings the order from the seller to the customer.
Who does what
| Party | Role |
|---|---|
| Partner restaurants | Prepare food fresh for each order in their own licensed kitchens and pack it for delivery. |
| Partner grocery and dairy stores | Sell packaged food from their own licensed premises and hand it over in its original, sealed manufacturer packaging. |
| SCRAVEIT | Runs the app and website, lists each seller and product with its full label information, takes orders and payments, assigns a delivery partner, and handles customer support and complaints. |
| Delivery partners | Collect the packed order from the seller and deliver it to the customer, using clean, insulated delivery bags. |
How an order moves
- BrowseThe customer chooses a seller and product. Each product page shows its label information and the seller's FSSAI licence.
- OrderThe customer places the order. Prices, fees and taxes are calculated on SCRAVEIT's server and shown before confirming.
- PrepareThe seller accepts, then prepares or picks and packs the order at its own premises.
- CollectA delivery partner reaches the seller; arrival is verified by GPS before handover.
- DeliverThe order is handed over at the customer's door against a one-time delivery code.
Inventory and storage
SCRAVEIT does not manufacture, cook, re-pack, store or hold any food or inventory. There is no SCRAVEIT warehouse, cold store or dark store. Every product stays at the seller's own licensed premises until an order is placed, and moves directly from the seller to the customer with the delivery partner.
SCRAVEIT's registered office at 20-4-656, Macleans Road, Nellore is an administrative office only. No food is stored or handled there.
Licensing of sellers
- Every seller must hold a valid FSSAI licence or registration for its own premises before it can be listed, and it is displayed on the seller's store page and on each of its product pages.
- SCRAVEIT checks the licence at onboarding and removes a seller whose licence lapses, is suspended or is cancelled.
- Each seller is responsible for the safety and quality of the food it prepares or sells, and for the accuracy of the information it provides.
What is shown on every product page
For packaged food: product name, brand, veg/non-veg symbol, net quantity, MRP (inclusive of all taxes), selling price, list of ingredients, nutrition information, allergen declaration, food category, storage instructions, shelf life and best-before, manufacturer or packer name and address with FSSAI licence number, country of origin, the seller's name and FSSAI licence, and customer care details. For restaurant food: dish name, veg/non-veg symbol, description, allergen guidance, price, and the restaurant's name, address and FSSAI licence.
Information on the website matches the product label; the label on the delivered pack prevails.
Food safety commitments
- Packaged food is delivered with at least 30% of its shelf life, or 45 days, remaining, whichever is lower. Expired or near-expiry stock is not listed.
- Orders are handed over sealed or tamper-evident, and carried in clean, insulated bags kept separate from non-food items.
- Complaints about food safety are logged, investigated with the seller, and, where needed, the product is delisted and the seller's recall plan is followed.
Food categories on the platform
| FSSAI category | Examples sold by partner sellers |
|---|---|
| 01 Dairy products | Milk, curd, buttermilk, paneer, ghee, butter, flavoured milk |
| 02 Fats and oils | Packaged edible oils |
| 04 Fruits, vegetables, nuts and seeds | Packaged dry fruits, nuts and seeds |
| 05 Confectionery | Chocolates and sweets in manufacturer packaging |
| 06 Cereals and cereal products | Atta, rice, pulses and dals |
| 07 Bakery products | Biscuits, bread, cakes and rusks |
| 11 Sweeteners, including honey | Sugar, jaggery, honey |
| 12 Salts, spices, soups, sauces | Salt, spices, masalas, sauces |
| 13 Foodstuffs for particular nutritional uses | Only sealed, manufacturer-labelled health supplements and dietetic foods, sold as packed by licensed partner stores |
| 14 Beverages (non-dairy) | Tea, coffee, packaged juices and soft drinks |
| 15 Ready-to-eat savouries | Namkeen, chips and mixtures |
| 16 Prepared foods | Meals prepared by partner restaurants |
| 18 Indian sweets and snacks | Sweets and snacks from licensed sweet shops |
| 99 Substances added to food | Sealed, labelled baking and cooking aids such as baking powder, food colours and flavour essences |
Payments and settlement
Customers pay SCRAVEIT, by cash on delivery or online payment. SCRAVEIT settles the order value to the seller after deducting its agreed commission, and pays its delivery partners separately.
Contact
Questions about how SCRAVEIT works: balaji@scraveit.in. For complaints, see the grievance officer page.