Legal

Terms of use

Last updated: 9 October 2026

These terms apply when you use www.scraveit.in or the SCRAVEIT app, operated by SCRAVEIT PRIVATE LIMITED (CIN U62099AP2026PTC128252), Nellore, Andhra Pradesh.

The service

SCRAVEIT is a marketplace. It lets you order food prepared or sold by independent partner sellers and arranges delivery. Each seller is responsible for the food it prepares or sells, and for its licences and product information.

Your account

• Give accurate details, including a phone number and address where you can receive the order.
• Keep your sign-in private; you are responsible for orders placed from your account.

Prices and payment

Prices, fees and taxes are shown before you order. Prices can change, but the amount shown when you confirm is the amount you pay.

Orders, cancellations and refunds

See the Refunds & cancellation policy and the Delivery policy.

Acceptable use

Don't misuse the service, place fake orders, abuse delivery partners or sellers, or try to interfere with the platform. We may suspend accounts that do.

Friends and chat

Chat in the app is for people aged 13 and over. If you are under 18, a parent or guardian with their own SCRAVEIT account must approve chat first, and can turn it off at any time. You can only message people who accepted your friend request.

Do not send anything that is abusive, harassing, sexual, hateful, threatening, defamatory, misleading, or that harms a child, invades someone's privacy, or breaks any law; do not share other people's personal information. These rules follow Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Report a chat from its menu: our team reviews reported messages, acknowledges reports within 24 hours and resolves them within 15 days, removes intimate images within 24 hours of a complaint, and may warn, suspend or ban accounts. Removed content is kept hidden for 180 days for any investigation, as the Rules require. Messages otherwise stay until you delete them or your account.

Liability

SCRAVEIT is liable for the services it provides, such as the platform and delivery, as set out by law. Liability for the food itself rests with the seller under the Food Safety and Standards Act, 2006, and SCRAVEIT will help you pursue any claim.

Governing law

These terms are governed by the laws of India, with courts at Nellore, Andhra Pradesh having jurisdiction. Complaints: see the grievance officer.