Help & complaints
Grievance officer
Last updated: 28 September 2026
If something went wrong with an order, a product, a refund or anything on SCRAVEIT, contact our grievance officer.
| Name | Tirumuru Balaji |
|---|---|
| Designation | Founder, SCRAVEIT PRIVATE LIMITED |
| balaji@scraveit.in | |
| Address | SCRAVEIT PRIVATE LIMITED, 20-4-656, Macleans Road, Revenue Ward No 20-I, Vedayapalem, Nellore, Andhra Pradesh 524004 |
How we handle a complaint
- Include your order number, what went wrong, and photos if the complaint is about the food or the packaging.
- We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as required by the Consumer Protection (E-Commerce) Rules, 2020.
- Food safety complaints are shared with the seller, investigated, and the product is delisted if needed.
- Complaints about messages in the app's chat are acknowledged within 24 hours and resolved within 15 days; complaints about intimate images are acted on within 24 hours (Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 3(2)). You can also report a chat from inside the app.
Other options
You can also approach the National Consumer Helpline (1915, or consumerhelpline.gov.in), and for food safety, FSSAI's Food Safety Connect app or helpline 1800 112 100.