Policy

Refunds & cancellation

Last updated: 28 September 2026

Cancelling an order

• You can cancel free of charge until the seller accepts the order.
• After a restaurant has started preparing food, the order usually cannot be cancelled, because the food cannot be resold. If the seller or SCRAVEIT cancels, you get a full refund.
• SCRAVEIT may cancel an order if the item is unavailable, the address cannot be reached, or the order cannot be delivered safely. Any amount paid is refunded in full.

Refunds for problems with an order

• Missing, wrong, damaged, spilled or tampered items: report it within 24 hours of delivery with photos, and we refund the affected items after checking.
• Food safety concerns (foreign matter, spoilage, expired product): report it as soon as possible; we refund the item and investigate with the seller.
• Packaged goods in their original, unopened pack can be returned at delivery if they are not as described.

How refunds are paid

• Online payments are refunded to the original payment method, usually within 5–7 working days.
• Cash-on-delivery refunds are paid by UPI or bank transfer, or as SCRAVEIT wallet credit if you prefer.

Contact the grievance officer for help with any refund.