Privacy

Account deletion

Last updated: 1 October 2026

How to request deletion

To delete your SCRAVEIT account, email balaji@scraveit.in from the email address linked to your SCRAVEIT account. Include your name, phone number and the app you use: Customer, Rider, Restaurant, Grocery or Dairy.

What we delete

We delete or anonymise account profile details such as your name, email address, phone number, saved delivery addresses, account preferences and support profile information when the request is verified.

What we may keep

Some records may be retained where required for tax, payment, fraud-prevention, food-safety, dispute-resolution or legal compliance. These can include order invoices, payment and refund status, delivery records, seller or rider verification records, and support history connected to a completed order.

Timing

We aim to process verified deletion requests within 30 days. If legal or security checks require more time, we will tell you by email.

Contact

For privacy questions, email balaji@scraveit.in or contact the grievance officer.